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Unit 3 Customer Service

Aim This Unit 3 Customer Service enables learners to gain understanding of customer service policies and the purpose of promoting a customer-focused culture and to gain skills to provide customer service. Unit abstract This unit introduces …

Unit 3 Employability and Professional Development

Aim To provide learners with the opportunity to acquire employability skills required for effective employment and to manage their own personal and professional development. Unit abstract All learners at all levels of education and experien…

Unit 3 Health and Safety in HSC Workplace

Aim The aim of this unit is to develop learners’ understanding about their responsibilities in ensuring the health and safety of the health and social care workplace and the people within it. Unit abstract Health and safety is a…

Unit 3 Human Resource Management

The aim of this unit is to enable students to appreciate and apply principles of effective Human Resource Management (HRM). People are the lifeblood of any organisation and being able to attract, recruit and retain talented staff is at the core of a…

Unit 3 Organisations and Behaviour

Aim The aim of this unit is to give learners an understanding of individual and group behaviour in organisations and to examine current theories and their application in managing behaviour in the workplace. Unit abstract This unit focuses o…

Unit 30 Information Systems in Organisations

Aim To provide learners with an understanding of how organisations use information systems to help them manage their specific needs. Unit abstract Information is the most valuable resource that an organisation possesses. The effective gathe…

Unit 30 Internet Marketing

Aim This Unit 30 Internet Marketing provides learners with an understanding of internet marketing so they can develop the skills to use the internet for promotion, advertising, interactive communications, market research, developing customer rela…

Unit 30 Taxation

This unit introduces students to a range of taxation principles and many of the issues that organisations should consider to ensure that they comply with the taxation legislation of the country in which they operate. The unit also introduces student…

Unit 31 E-Business Operations

Aim This Unit 31 E-Business Operations provides learners with an understanding of e-business operations so they can develop the skill to use internet and electronic processes for supply chain activities and other business applications. Unit ab…

Unit 31 Food Safety Management

Aim This unit will enable learners to gain understanding of the systems and processes required to produce safe food, and the management activities and controls required to achieve this. Unit abstract Customers have a right to expect safe an…